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Computer Services Management

PGD in IT module

What's included?

  • Exams Information

  • The pass mark is 40%
  • Examinations are held twice a year
  • Examination duration is a three hour closed book


Successful management of computer services requires a set of specific competencies in addition to a good general knowledge of Information Technology. These competencies include general service management competencies that may apply to many types of service provider and other competencies that are specific to IT services, including an awareness of developments in IT which impact on service management.


  • To use the knowledge that the candidate has demonstrated at Certificate level to explore in depth how these competencies can be used pro-actively to deliver excellent service to customers

Patrick Jones

Patrick Jones - Course author
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