Computer Services Management

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What's included?

Exams Information
The pass mark is 40%
Examinations are held twice a year
Examination duration is a three hour closed book

Rationale

Successful management of computer services requires a set of specific competencies in addition to a good general knowledge of Information Technology. These competencies include general service management competencies that may apply to many types of service provider and other competencies that are specific to IT services, including an awareness of developments in IT which impact on service management.

Aims

To use the knowledge that the candidate has demonstrated at Certificate level to explore in depth how these competencies can be used pro-actively to deliver excellent service to customers

instructor

Patrick Jones

Patrick Jones - Course author

We are a team of experienced industry and academic IT professionals, our focus is on practical skills and professional training courses leading to BCS Higher Educational Qualifications. Our mission is to empower professionals and new IT entrants and provide pathway to a professional career in IT.